Account Management

Please select from the below list of frequently asked questions. If you require additional assistance, please contact 3TIER Support.

Frequently Asked Questions

• Do I need to register?
• How do I register?
• How do I login?
• How do I activate my account?
• I never got an activation email. What should I do?
• How do I reset my password?
• How do I reset my email address?
• How do I change my personal information?
• Can I download a report I ordered in the past?
• Can I get a hard copy of my report mailed to me?
• My coupon code isn’t working. What is going wrong?
• Is it safe to enter my credit card number?
• Do you offer volume price discounts?
• How do I change my wind speed from meters per second to miles per hour?
• How do I change my GHI solar irradiance from kWh/m² day to W/m²?
• Why am I getting this error message: "The credentials you supplied were not correct or did not grant access to this resource"?
• What are your Terms of Use?
• What is your Privacy Policy?